Tel: (01639) 700203/701660
Dulais Valley Primary Care Centre is run by a Triage system. Clinics are run by appointment only and patients are required to contact the surgery as soon as possible in the event that they are unable to attend any appointment.
Patients who feel they need to see a GP or need some GP advice, are asked if possible to ring in the morning. After midday we only deal with urgent problems.
When patients ring the surgery the receptionists will ask what are their concerns, how long they have had it and if they have had the same problem previously and who did they see for it in the past. The calls are then logged for the GP. If the patient feels they can’t divulge any information to the receptionist then that of course is fine and the GP will ring them back. The GPs will then read the list of triage requests and prioritise on clinical need. As we have GPs, Advanced Nurse Practitioner, Practice Nurses and a Practice Pharmacist you will be offered an appointment with the most appropriate member of the team (not necessarily a doctor) to address your concerns. If that professional has any concerns they will discuss you with one of their colleagues.
Sometimes depending on the information provided patients are advised to contact another primary health care professional, such as, the local pharmacy, their dental practitioner, an optician or they may be asked to book for a physiotherapy assessment or podiatry assessment.
We aim to return calls during the same working day, unfortunately we cannot give an exact time for a call back because work load is variable. We ask patients to tell us when they are not available or when they would prefer a call back and we will try our best to accommodate this.
Many problems or concerns can be dealt with over the phone. The doctors and nurses are happy to speak to patients on the phone, results can often be discussed over the phone and conditions can be followed up by phone. This saves you the need to attend surgery,
we can speak to you at work or at home.
If you wish to speak to a doctor or nurse please phone the surgery and ask the reception staff to book you a telephone consultation. If the doctor or nurse feel that your problem needs to be dealt with in surgery they will arrange this with you.
Telephone advice about many problems is also available from NHS Direct Wales. You will speak to a qualified nurse. To contact NHS Direct Wales please dial 0845 46 47 or visit them on-line
Students from the new Medical School at Swansea University are attached to the practice during the academic year. The students sit in with the doctors in the surgery as a very valuable part of undergraduate training.
As a patient, you will be informed beforehand if there is a medical student present. If you do not wish a student present during your consultation, please immediately advise the receptionist and doctor. Your co-operation is appreciated by students and doctors.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.