Total number of calls the the surgery
3,962
-96 (3,866)
Number of calls answered within two minutes
1,503
-248 (1,751)
Total Number of calls abandoned
1,047
-35 (1,082)
Items issued via prescription
14,578
1,336 (13,242)
Referrals made
290
64 (226)
Med3s Issued
137
13 (124)
Administrative communications issued (Letters/Email)
1,338
501 (837)
Text Messages Sent and Received
528
248 (280)
Total digital requests submitted to practice
917
95 (822)
Appointments – Total
2,386
57 (2,329)
Appointments – Seen
2,228
(93.37%)
(93.37%)
66 (2,162)
Appointments – DNA
158
(6.63%)
(6.63%)