Total number of calls the the surgery
3,334
-912 (4,246)
Number of calls answered within two minutes
1,329
-29 (1,358)
Total Number of calls abandoned
1,082
-144 (1,226)
Items issued via prescription
14,200
-794 (14,994)
Referrals made
206
-41 (247)
Med3s Issued
114
-17 (131)
Administrative communications issued (Letters/Email)
1,080
-256 (1,336)
Text Messages Sent and Received
547
-31 (578)
Total digital requests submitted to practice
820
-169 (989)
Appointments – Total
2,235
-92 (2,327)
Appointments – Seen
2,089
(93%)
(93%)
85 (2,025)
Appointments – DNA
146
(7%)
(7%)