Total number of calls the the surgery
4,246
797 (3,449)
Number of calls answered within two minutes
1,358
24 (1,334)
Total Number of calls abandoned
1,357
414 (943)
Items issued via prescription
14,994
2,001 (12,993)
Referrals made
247
19 (228)
Med3s Issued
131
23 (108)
Administrative communications issued (Letters/Email)
1,336
80 (1,256)
Text Messages Sent and Received
578
154 (424)
Total digital requests submitted to practice
989
144 (845)
Appointments – Total
2,327
166 (2,161)
Appointments – Seen
2,174
(93.42%)
(93.42%)
137 (2,025)
Appointments – DNA
153
(6.57%)
(6.57%)