Total number of calls the the surgery
3,866
-76 (3,942)
Number of calls answered within two minutes
1,751
743 (1,008)
Total Number of calls abandoned
1,082
-144 (1,226)
Items issued via prescription
13,242
334 (12,908)
Referrals made
226
0 (226)
Med3s Issued
124
2 (122)
Administrative communications issued (Letters/Email)
837
-159 (996)
Text Messages Sent and Received
280
71 (209)
Total digital requests submitted to practice
822
-15 (837)
Appointments – Total
2,329
112 (2,217)
Appointments – Seen
2,162
(92.83%)
(92.83%)
137 (2,025)
Appointments – DNA
167
(7.17%)
(7.17%)