Total number of calls the the surgery
3,956
-6 (3,962)
Number of calls answered within two minutes
1,580
77 (1,503)
Total Number of calls abandoned
973
-74 (1,047)
Items issued via prescription
14,686
108 (14,578)
Referrals made
251
-39 (290)
Med3s Issued
130
-7 (137)
Administrative communications issued (Letters/Email)
1,204
-134 (1,338)
Text Messages Sent and Received
291
-237 (528)
Total digital requests submitted to practice
968
51 (917)
Appointments – Total
2,301
-85 (2,386)
Appointments – Seen
2,146
(93.26%)
(93.26%)
-82 (2,228)
Appointments – DNA
155
(6.73%)
(6.73%)