Total number of calls the the surgery
3,742
-503 (4,245)
Number of calls answered within two minutes
868
-306 (1,174)
Total Number of calls abandoned
1,437
45 (1,392)
Items issued via prescription
14,154
-841 (14,995)
Referrals made
190
-13 (203)
Med3s Issued
140
-6 (146)
Administrative communications issued (Letters/Email)
763
-141 (904)
Text Messages Sent and Received
986
66 (920)
Total digital requests submitted to practice
999
-32 (1,031)
Appointments – Total
2,586
236 (2,350)
Appointments – Seen
2,433
(94%)
(94%)
195 (2,238)
Appointments – DNA
153
(6%)
(6%)