Total number of calls the the surgery
4,425
751 (3,674)
Number of calls answered within two minutes
1,174
-89 (1,263)
Total Number of calls abandoned
1,392
349 (1,043)
Items issued via prescription
14,995
1,906 (13,089)
Referrals made
203
-6 (209)
Med3s Issued
146
26 (120)
Administrative communications issued (Letters/Email)
904
-108 (1,012)
Text Messages Sent and Received
920
-20 (940)
Total digital requests submitted to practice
1,031
134 (897)
Appointments – Total
2,350
-3 (2,353)
Appointments – Seen
2,238
(95%)
(95%)
13 (2,225)
Appointments – DNA
112
(5%)
(5%)