Total number of calls the the surgery
3,674
340 (3,334)
Number of calls answered within two minutes
1,263
-66 (1,329)
Total Number of calls abandoned
1,043
-39 (1,082)
Items issued via prescription
13,089
-1,111 (14,200)
Referrals made
209
-3 (206)
Med3s Issued
120
6 (114)
Administrative communications issued (Letters/Email)
1,012
-68 (1,080)
Text Messages Sent and Received
940
393 (547)
Total digital requests submitted to practice
897
77 (820)
Appointments – Total
2,353
118 (2,235)
Appointments – Seen
2,225
(94%)
(94%)
136 (2,089)
Appointments – DNA
128
(6%)
(6%)